How Wallet And Account Data Is Used
We collect only the details needed to run an account pathway and answer a specific service request. This can include your phone number, verification result, sign-in records, device identifiers, selected cookie preferences and transaction references for DANA, OVO, GoPay, QRIS, bank transfer or virtual account activity.
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We use payment references to match a cashier event with your account, not to request your wallet password or bank PIN. When you contact us about a receipt or stalled status, support may use the account ID and payment reference to locate the relevant record. We
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retain records for the period needed for service, safety and legal duties, then remove or anonymise them under our internal retention process. Account access depends on local law or is available where local law permits.
Service availability depends on jurisdiction. Users are responsible for checking local law before access.